Shipping & Returns
Orders:
Orders that are placed before 1pm EST will be processed same day. Returns that are recieved by 3pm EST will be processed by close of business.
Fulfillment takes place Monday – Friday. Our offices are open on most holidays and our shipping schedule follows the UPS calendar.
To keep you well informed we send a series of emails confirming your order, the shipment and tracking information. Should you need your order expedited, please let us know.
Returns Policy
We want you to be 100% satisfied with your purchase. If you are unhappy with your product, we want to make it right.
Because we take so much effort on the front end to help you pick the correct shoe and fit for YOU we have a very gracious return policy.
14 Day Satisfaction Guarantee:
1. You can return your purchase if you are not happy within 14 days from the date of receipt.
2. We require the item be in the original packaging with the receipt.
3. Yes you are reading that correct…we will take back your shoe even if worn if you meet the first 2 criteria. We only ask that you listen to your body if transitioning and be gradual in progression.
- Discounted & Closeout items cannot be returned for a refund.
- Discounted & Closeout items can only be returned for an exchange or store credit.
- Return postage for Discounted & Closeout items is the responsibility of the purchaser.
- Returns of Discounted & Closeout items must be done within 30 days of the date of purchase.
If you need to return an item, mail it back to us.
Two Rivers Treads
PO Box 1661
107 W. German St
Shepherdstown WV 25443
If you have any questions please email the Online Team at tworiverstreadsonline@gmail.com
We will ship for free for orders over $100 on continental US and APO orders with UPS only (excludes Hawaii, Alaska, Mexico, Canada, and Over Seas).
International Shipping
We want to spread the message of minimalism around the world.
Shipping: We ship via UPS. Please allow 3-5 days for your shoes to arrive
Customs & other fees: It is the sole responsibility of the receiver to pay and adhere to any additional customs fees that a country may add or require. Customs fees can vary based on the size, weight and cost of a package.
Returns & Exchanges: Returns can be made if a product is shipped back to Two Rivers Treads within 30 days of the purchase in the original packaging.